Call Center Representative

Call Center Representative

Department: Customer Support

Reports To: Call Center Supervisor

Job Summary: The major purpose of the call center representative is to handle inbound calls for the company. We are seeking a full-time employee who is detail oriented, motivated to support patient’s needs, able to speak clearly and understandably, and willing to learn.

RESPONSIBILITIES

• Answers telephone calls promptly.

• Addresses the caller’s concern.

• Schedules, reschedules and cancels appointments as necessary.

• Directs calls to appropriate personnel.

• Professionally handle a high volume of incoming calls.

• Ability to utilize and navigate systems.

• Maintains composure when dealing with difficult patients or situations.

• Follows all HIPPA requirements in order to maintain patient privacy.

Fillmore Eye Clinic, Inc has the right to change or modify the job description at any time or to assign duties other than those specifically listed in the section describing essential functions.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.

• One year of experience in customer service preferred.

ESSENTIAL SKILLS AND ABILITIES

• Excellent customer service and communication skills.

• Accurate data entry.

• Motivation to succeed.

• Strong organization with attention to detail.

• Empathetic personality with concern and respect for the patient’s needs.

• Composure under pressure.

• Be dependable and meet all attendance requirements.

• Detail oriented.